Human-Centered Design for CCDF Lead Agencies

The human-centered design (HCD) approach keeps the people you serve at the center of your work as you identify root causes of key problems and ensure improvements to service delivery and products are driven by the needs of the people who use them.  In this webinar, members of the Child Care State Capacity Building Center Consumer Education Team introduce key concepts and practical tools to help CCDF Lead Agencies apply HCD principles to their work.


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