Start Where They Are

In the problem-solving process, you will inevitably be asking others to change. Everyone responds to change differently. It is helpful to be proactive in the process by tapping the brain trust of the various voices at the table. Seek to learn and understand people’s values and experiences so that you meet people where they are. Don’t ask others to meet you where you are. Learn from them. There is expertise and wisdom to unearth that can benefit your challenge.

Questions to Ask Yourself

•  What do the varying voices care about regarding your challenge?
•  What is their history of experience in relation to this challenge?
•  What do people stand to lose?
•  What do people stand to gain?