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State and Territory Profile

STATE/TERRITORY PROFILE - NEW MEXICO

This profile highlights a current innovative effort to promote a subsidy system that is child-focused, family friendly, and fair to providers. It also provides demographic information, Early Care and Education (ECE) program participation and funding, subsidy innovation and program integrity information, program quality improvement activities, and professional development and workforce initiatives. Sources and links are provided at the end of the document.

Demographics

Source(s): U.S. Census Bureau. (2021). In American Community Survey. Single Years of Age and Sex. Retrieved from U.S. Census Bureau: https://data.census.gov/table?q=ACS +Survey+&g=0100000US$0400000&tid=ACSDP1Y2021.DP05
Source(s): U.S. Census Bureau. (2022). In American Community Survey 1-Year Estimates, 2021. B17024: Age By Ratio Of Income To Poverty Level In The Past 12 Months - Universe: Population for whom poverty status is determined. https://data.census.gov/table?q=B17024&tid=ACSDT1Y2021.B17024
  Below 100% of Poverty Below 185% of Poverty
Under 6-Years Old 28.43% 48.42%
6 to 17-Years Old 21.93% 41.97%
Source(s): U.S. Census Bureau. (2022). In American Community Survey 1-Year Estimates, 2021. C23008 Age of own Children under 18 Years in Families and Subfamilies by Living Arrangements by Employment Status of Parents: Universe: Own children under 18 years in families and subfamilies.
https://data.census.gov/table?q=C23008&tid=ACSDT1Y2021.C23008

ECE Program Participation and Funding

Percentage and Number of Children/Families Served
Source(s): U.S. Department of Health and Human Services, Office of Child Care. (2022). FFY 2020 CCDF data tables [Preliminary estimates]. Table 9 Average Monthly Percentages of Children In Care By Age Group https://www.acf.hhs.gov/occ/data/fy-2020-preliminary-data-table-9
  • U.S. Department of Health and Human Services, Office of Child Care. (2022). FFY 2020 CCDF data tables [Preliminary estimates].Table 1 Average Monthly Adjusted Number of Families and Children Served.
    https://www.acf.hhs.gov/occ/data/fy-2020-preliminary-data-table-1
    • Average Monthly Percentages of Children Served in All Types of Care
    Source(s): U.S. Department of Health and Human Services, Office of Child Care. (2022). FFY 2020 CCDF data tables [Preliminary estimates]. Table 6 Average Monthly
    https://www.acf.hhs.gov/occ/data/fy-2020-preliminary-data-table-6
    Child Care and Development Fund (CCDF)
    • Total CCDF Expenditure (Including Quality):
    		 $97,977,491
    • CCDF Federal Expenditure:
    		 $90,545,705
    • CCDF State/Territory Expenditure:
    		 $7,431,786
    Source(s): U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2021). CCDF Expenditures for FY 2019 (all appropriation years). Table 4a: All expenditures by State- Categorical Summary. https://www.acf.hhs.gov/occ/resource/fy-2018-ccdf-table-4a

    U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2020). CCDF Expenditures for FY 2018 (all appropriation years). Table 3a - All Expenditures by State – Detailed Summary. https://www.acf.hhs.gov/occ/resource/fy-2018-ccdf-table-3a
    CCDF Quality Expenditures
    • Total Quality Expenditure:
    		 $8,165,127
    • Quality Activities (Set Aside Funds):
    		 $8,165,127
    • Infant and Toddler (Targeted Funds):
    		 Not available
    • Quality Expansion Funds (Targeted Funds):
    		 Not available
    • School-Age/Resource and Referral (Targeted Funds):
    		 Not available
    Temporary Assistance for Needy Families (TANF) for Child Care
    • TANF – Total Child Care Expenditure:
    		 $42,868,421
    Bullet icon TANF – Direct Expenditure on Child Care: $11,722,796
    Bullet icon TANF – Transfer to CCDF: $31,145,625
    Source(s): U.S. Department of Health and Human Services, Administration for Children and Families, Office of Family Assistance. (2021). Fiscal Year 2021 TANF Financial Data. https://www.acf.hhs.gov/ofa/data/tanf-financial-data-fy-2021
    ChildCare Tax Credits
    • Tax Credit Federal Total Amount Claimed:
    		 $7,799
    • Tax Credit Federal Number of Claims:
    		 16,430
    • State/Territory Tax Credit Available - 2019:
    		 Yes
    • State/Territory Tax Credit Refundable:
    		 Yes
    Source(s): Internal Revenue Service. (2022). SOI Tax Stats - Historic Table 2, Tax Year 2020. http://www.irs.gov/uac/SOI-Tax-Stats-Historic-Table-2
    National Women’s Law Center. (2023). States Can Make Care Less Taxing: Tax Credits Related to Child Care, Tax Year 2022. https://nwlc.org/resource/states-can-make-care-less-taxing-tax-credits-related-to-child-care-tax-year-2022/
    Child and Adult Care Food Program (CACFP)
    • CACFP Funding:
    		 $32,023,329
    • Number of Family Child Care Homes Participating:
    		 1,713
    • Number of Child Care Centers (includes Head Start Programs) Participating:
    		 626
    Source(s): Food Research and Action Center. (2020). State of the States: Child and Adult Care Food Program (CACFP) in FY 2019. http://www.frac.org/maps/sos/tables/sos_tab_cacfp.html
    Head Start
    • Head Start Federal Allocation:
    		 $67,876,796
    • Head Start State/Territory Allocation:
    		 Not available
    • Number of Children Participating:
    		 6,295
    Source(s): National Institute for Early Education Research. (2022). The 2021 state of preschool yearbook. https://nieer.org/state-preschool-yearbooks-yearbook2021
    IDEA Part B, Section 619
    • IDEA Part B Funding:
    		 $3,430,022
    • Number of Children Served (Ages 3- through 5-Years-Old):
    		 2,930
    Source(s): U.S. Department of Education. (2023). Fiscal Years 2022-2024 State Tables for the U.S. Department of Education. https://www2.ed.gov/about/overview/budget/statetables/index.html
    IDEA Part C
    • IDEA Part C Funding:
    		 $2,839,482
    • Number of Children Served (Ages Birth through 2-Years-Old):
    		 5,280
    Source(s): U.S. Department of Education. (2023). Fiscal Years 2022-2024 State Tables for the U.S. Department of Education. https://www2.ed.gov/about/overview/budget/statetables/index.html
    Pre-kindergarten
    • Pre-kindergarten Total Expenditure:
    		 $103,932,565
    • Enrollment (4-year-olds and under):
    		 12,536
    Note: Total Expenditure includes all State/Territory, Local, and Federal dollars. In addition to 3 and 4-year-olds, some Pre-kindergarten programs enroll children of other ages.
    Source(s): National Institute for Early Education Research. (2023). The 2022 state of preschool yearbook. https://nieer.org/the-state-of-preschool-yearbook-2022

    CCDF Subsidy Program Administration

    Income Eligibility at Determination
    (a) (b) (c) (d)
    Family Size 100 % of SMI ($/Month) 85% of SMI($/Month)
    [Multiply(a) by 0.85]    		 (IF APPLICABLE) ($/Month) Maximum Initial or First Tier Income Limit (or Threshold) if Lower Than 85% of Current SMI IF APPLICABLE) (% of SMI) [Divide(c) by (a), multiply by 100] Income Level if Lower Than 85% of Current SMI
    3 $4,297.00 $3,652.00 $2,597.50 1%
    Source(s): U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 3.1.3 Family Size of 3: Eligible Children and Families - Income Eligibility at Determination. ACF-118 Data Submission Center.
    Approaches Used for Promoting Continuity of Care
    • Coordinating with Head Start, prekindergarten, or other early learning programs to create a package of arrangements that accommodates parents’ work schedules
    		 Yes
    • Inquiring about whether the child has an Individualized Education Program (IEP) or Individual Family Services Plan (IFSP)
    		 Yes
    • Establishing minimum eligibility periods greater than 12 months
    		 Not available
    • Using cross-enrollment or referrals to other public benefits
    		 Yes
    • Working with IDEA Part B, Section 619 and Part C staff to explore how services included in a child’s IEP or IFSP can be supported and/or provided onsite and in collaboration with child care services
    		 Yes
    • Providing more intensive case management for families with children with multiple risk factors;
    		 Yes
    • Implementing policies and procedures that promote universal design to ensure that activities and environments are accessible to all children, including children with sensory, physical, or other disabilities
    		 Not available
    • Other:
    		 Not available
    Not available
    Source(s): U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Reports 3.1.6 and 3.1.6-2: Eligible Children and Families - Approaches Used for Promoting Continuity of Care. ACF-118 Data Submission Center.
    Increasing Access for Vulnerable Children and Families
    Children with Special Needs
    • Prioritize for enrollment
    		 Yes
    • Serve without placing these populations on waiting lists
    		 Yes
    • Waive co-payments
    		 Not available
    • Pay higher rates for access to higher quality care
    		 Yes
    • Use grants or contracts to reserve slots for priority populations
    		 Not available
    • Other:
    		 Not available
    Not available
    Families with Very Low Incomes
    • Prioritize for enrollment
    		 Yes
    • Serve without placing these populations on waiting lists
    		 Yes
    • Waive co-payments
    		 Not available
    • Pay higher rates for access to higher quality care
    		 Yes
    • Use grants or contracts to reserve slots for priority populations
    		 Not available
    • Other:
    		 Not available
    Not available
    Children Experiencing Homelessness
    • Prioritize for enrollment
    		 Yes
    • Serve without placing these populations on waiting lists
    		 Not available
    • Waive co-payments
    		 Not available
    • Pay higher rates for access to higher quality care
    		 Yes
    • Use grants or contracts to reserve slots for priority populations
    		 Not available
    • Other:
    		 Not available
    Not available
    Families Receiving TANF*
    • Prioritize for enrollment
    		 Yes
    • Serve without placing these populations on waiting lists
    		 Yes
    • Waive co-payments
    		 Not available
    • Pay higher rates for access to higher quality care
    		 Yes
    • Use grants or contracts to reserve slots for priority populations
    		 Not available
    • Other:
    		 Not available
    Not available
    * Includes families receiving TANF program funds, those transitioning off TANF through work activities, or those at risk of becoming dependent on TANF.
    Source(s): U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Reports 3.2.2a, 3.2.2b, 3.2.2c, 3.2.2d, 3.2.2a-2, 3.2.2b-2, 3.2.2c-2, and 3.2.2d-2: Increasing Access for Vulnerable Children and Families. ACF-118 Data Submission Center.
    Use of Grants or Contracts to Increase the Supply of Specific Types of Child Care
    • Programs to serve children with disabilities
    		 Not available
    • Programs to serve infants and toddlers
    		 Not available
    • Programs to serve school-age children
    		 Not available
    • Programs to serve children needing non-traditional hour care
    		 Not available
    • Programs to serve children experiencing homelessness
    		 Not available
    • Programs to serve children in underserved areas
    		 Not available
    • Programs that serve children with diverse linguistic or cultural backgrounds
    		 Not available
    • Programs that serve specific geographic areas (urban)
    		 Not available
    • Programs that serve specific geographic areas (rural)
    		 Not available
    • Other:
    		 Described Below
    The Lead Agency does not use grants or contracts for child care services to increase the supply and/or quality of specific types of care.
    Use of Grants or Contracts to Increase the Quality of Specific Types of Child Care
    • Programs to serve children with disabilities
    		 Not available
    • Programs to serve infants and toddlers
    		 Not available
    • Programs to serve school-age children
    		 Not available
    • Programs to serve children needing non-traditional hour care
    		 Not available
    • Programs to serve children experiencing homelessness
    		 Not available
    • Programs to serve children in underserved areas
    		 Not available
    • Programs that serve children with diverse linguistic or cultural backgrounds
    		 Not available
    • Programs that serve specific geographic areas (urban)
    		 Not available
    • Programs that serve specific geographic areas (rural)
    		 Not available
    • Other:
    		 Described Below
    The Lead Agency does not use grants or contracts for child care services to increase the quality of specific types of care.
    Base payment rates and percentiles
    Age Center Percentile of most recent MRS Family Child Care Percentile of most recent MRS
    Infant $ 720.00/ month 0.93 $ 566.98/ month 0.88
    Toddler $ 589.55/ month 0.76 $ 463.50/ month 0.69
    Preschool $ 490.61/ month 0.65 $ 411.62/ month 0.63
    School Age $ 436.27/ month 0.42 $ 406.83/ month 0.68
    Effective date of payment rates: 9/1/2016
    Market rate survey (MRS) date: 6/30/2018
    Source(s): U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 4.3.1: Setting Payment Rates. ACF-118 Data Submission Center.
    U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 4.2.5a: Setting Payment Rates. ACF-118 Data Submission Center.
    Tiered Reimbursement or Differential Rates
    • Differential rate for non-traditional hours. Describe
    		 Yes
    • Differential rate for children with special needs, as defined by the state/territory.
    		 Not available
    • Differential rate for infants and toddlers. Note: Do not check if the Lead Agency has a different base rate for infants/toddlers with no separate bonus or add-on
    		 Not available
    • Differential rate for school-age programs. Note: Do not check if the Lead Agency has a different base rate for school-age children with no separate bonus or add-on.
    		Not available
    • Differential rate for higher quality, as defined by the state/territory.
    		 Yes
    • Other differential rates or tiered rates.
    		 Not available
    • Tiered or differential rates are not implemented.
    		 Not available
    CCDF Co-Payments by Family Size
    (a) (b) (c) (d) (e) (f)
    Family Size Lowest “Entry” Income Level Where Family Is First Charged Co-Pay (Greater Than $0) What Is the Monthly Co-Payment for a Family of This Size Based on the Income Level in (a)? The Co-Payment in Column (b) is What Percentage of the Income in Column (a)? Highest “Entry” Income Level Before a Family Is No Longer Eligible What Is the Monthly Co-Payment for a Family of This Size Based on the Income Level in (d)? The Co-Payment in Column (e) is What Percentage of the Income in Column (d)?
    3 $551.00 $8.00 1.50 $2,597.50 $172.00 6.60%
    Source(s): U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 3.4.1a Family Size of 3: Family Contribution to Payment - CCDF Co-Payments by Family Size. ACF-118 Data Submission Center.
    Family Contribution to Payment
    • No, the Lead Agency does not waive family contributions/co-payments.
    		 Not available
    • Yes, the Lead Agency waives family contributions/co-payments for families with an income at or below the Federal poverty level for families of the same size.
    		 Not available
    • Yes, the Lead Agency waives family contributions/co-payments for families who are receiving or needing to receive protective services, as determined by the Lead Agency for purposes of CCDF eligibility. Describe the policy and provide the policy citation..
    		 Yes
    • Describe contributions/co-payments for families who are receiving or needing to receive protective services
    		 Co-payments:  Co-payments are paid by all clients receiving child care assistance benefits, except for CPS child care, at-risk child care, and qualified grandparents or legal guardians as defined by the Lead Agency<br />
    • Yes, the Lead Agency waives family contributions/co-payments for other criteria established by the Lead Agency. Describe the policy and provide the policy citation
    		 Yes
    • Describe:
    		 Described Below
    The department pays for at-risk protective services child care as approved by the department. Child care benefits are provided for a minimum of six months to support the family. Income requirements and copayments are waived for clients in this priority “At-risk child care” means a program for families at-risk of child protective services involvement as determined by the department.
    Source(s): U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 3.4.4: Family Contribution to Payment - Family Contribution to Payment. ACF-118 Data Submission Center.

    Health and Safety

    Child-Staff Ratios by Group Size by Age of Children for Licensed Child Care Centers
    Age of Children Child-Staff Ratio Group Size
    Infant (11 months) 6:1 12
    Toddler (35 months) 10:1 20
    Preschool (59months) 12:1 24
    School-age (6 years) 15:1 30
    School-age (10 years and older) 15:1 30
    If any of the responses above are different for exempt child care centers, describe which requirements apply: Described Below
    Child care facilities operated by the federal government (military installations) are exempt from licensure. These facilities are required to maintain and submit copies of their Department of Defense certificate and Accreditation (if applicable) in order to receive CCDF funds.
    Source(s): National Center on Early Childhood Quality Assurance. (2021). 2020 Child Care Licensing Study: Analysis of child care licensing regulations. [Unpublished data].

    U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 5.2.1a-5_6_7: Standards on ratios, group sizes, and qualifications for CCDF providers.– exempt child care centers. ACF-118 Data Submission Center.

    Quality Improvement

    Use of Quality Funds
    Yes/No CCDF Funds Other Funds Other (describe)
    Supporting the training and professional development of the child care workforce Yes Yes Yes Described Below
    Developing, maintaining, or implementing early learning and developmental guidelines Yes Yes Yes Described Below
    Developing, implementing, or enhancing a tiered quality rating and improvement system Not available Not available Not available Not available
    Improving the supply and quality of child care services for infants and toddlers Yes Yes Yes Described Below
    Establishing or expanding a statewide system of CCR&R services Yes Yes Yes State General Funds
    Facilitating compliance with state/territory requirements for inspection, monitoring, training, and health and safety standards Yes Yes Yes Described Below
    Evaluating and assessing the quality and effectiveness of child care services within the state/territorys Yes Yes Yes Described Below
    Supporting accreditation Yes Yes Yes Described Below
    Supporting state/territory or local efforts to develop high-quality program standards relating to health, mental health, nutrition, physical activity, and physical development Yes Yes Yes Described Below
    Other activities determined by the state/territory to improve the quality of child care services and which measurement of outcomes related to improved provider preparedness, child safety, child well-being, or kindergarten entry is possible Not available Not available Not available Described Below
    Use of Quality Funds - Continued
    Other (describe)
    Supporting the training and professional development of the child care workforce Described Below
    Developing, maintaining, or implementing early learning and developmental guidelines Described Below
    Developing, implementing, or enhancing a tiered quality rating and improvement system Not available
    Improving the supply and quality of child care services for infants and toddlers Described Below
    Facilitating compliance with state/territory requirements for inspection, monitoring, training, and health and safety standards Described Below
    Evaluating and assessing the quality and effectiveness of child care services within the state/territorys Described Below
    Supporting accreditation Described Below
    Supporting state/territory or local efforts to develop high-quality program standards relating to health, mental health, nutrition, physical activity, and physical development Described Below
    Other activities determined by the state/territory to improve the quality of child care services and which measurement of outcomes related to improved provider preparedness, child safety, child well-being, or kindergarten entry is possible Described Below
    Source(s):
    • U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Reports 7.2.1 and 7.2.1-1: Use of Quality Funds - Supporting the training and professional development of the child care workforce. ACF-118 Data Submission Center.
    • U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 7.2.1 and 7.2.1-2: Use of Quality Funds - Developing, maintaining, or implementing early learning and developmental guidelines. ACF-118 Data Submission Center.
    • U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 7.2.1 and 7.2.1-3: Use of Quality Funds - Developing, implementing, or enhancing a tiered quality rating and improvement system. ACF-118 Data Submission Center.
    • U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 7.2.1 and 7.2.1-4: Use of Quality Funds - Improving the supply and quality of child care services for infants and toddlers. ACF-118 Data Submission Center.
    • U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 7.2.1 and 7.2.1-5: Use of Quality Funds - Establishing or expanding a statewide system of CCR&R services. ACF-118 Data Submission Center.
    • U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 7.2.1 and 7.2.1-6: Use of Quality Funds - Facilitating compliance with state/territory requirements for inspection, monitoring, training, and health and safety standards. ACF-118 Data Submission Center.
    • U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 7.2.1 and 7.2.1-7: Use of Quality Funds - Evaluating and assessing the quality and effectiveness of child care services within the state/territory. ACF-118 Data Submission Center.
    • U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 7.2.1 and 7.2.1-8: Use of Quality Funds - Supporting accreditation. ACF-118 Data Submission Center.
    • U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 7.2.1 and 7.2.1-9: Use of Quality Funds - Supporting state/territory or local efforts to develop high-quality program standards relating to health, mental health, nutrition, physical activity, and physical development. ACF-118 Data Submission Center.
    • U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 7.2.1 and 7.2.1-10: Use of Quality Funds - Other activities determined by the state/territory to improve the quality of child care services and which measurement of outcomes related to improved provider preparedness, child safety, child well-being, or kindergarten entry is possible. ACF-118 Data Submission Center.
    Outreach to Families with Limited English Proficiency
    Application in other languages (application document, brochures, provider notices) Yes
    Informational materials in non-English languages Yes
    Website in non-English languages Yes
    Lead Agency accepts applications at local community-based locations Not available
    Bilingual caseworkers or translators available Not available
    Bilingual outreach workers Yes
    Partnerships with community-based organizations Yes
    Other Yes
    Describe Other: Described Below
    The Pulltogether.org is a movement and website dedicated to provide outreach to families and community partners including those whose language is not English in finding resources in their community. Through this process the Am I Eligible page-survey is created to assist families in identifying possible resources available and the eligibility possibilities. Through this process, families can also submit an application for Child Care Assistance. In the next upgrades for the site, the feature to submit documents electronic and set up an appointment will be included. The site will also be linked to the CYFD.org portion that includes income guidelines and copays so that families can look at those guidelines as they apply for child care assistance.
    Source(s): U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 2.1.1-1 and 2.1.1-2: Outreach to Families with Limited English Proficiency - Strategies the Lead Agency or partners utilize to provide outreach and services to eligible families for whom English is not their first language. ACF-118 Data Submission Center.
    Outreach to Families with a Person(s) with Disabilities
    Applications and public informational materials available in Braille and other communication formats for access by individuals with disabilities Not available
    Websites that are accessible (e.g., Section 508 of the Rehabilitation Act) Not available
    Caseworkers with specialized training/experience in working with individuals with disabilities Not available
    Ensuring accessibility of environments and activities for all children Yes
    Partnerships with state and local programs and associations focused on disability-related topics and issues Yes
    Partnerships with parent associations, support groups, and parent-to-parent support groups, including the Individuals with Disabilities Education Act (IDEA) federally funded Parent Training and Information Centers Yes
    Partnerships with state and local IDEA Part B, Section 619 and Part C providers and agencies Yes
    Availability and/or access to specialized services (e.g., mental health, behavioral specialists, therapists) to address the needs of all children Yes
    Other Yes
    Describe Other: Described Below
    If a person with a disability require information in an alternative format or require special acommodations to participate in the child care program, they contact Early Childhood Services at 800-832-1321. Working with community partners such as DOH- Developmental Disabilities Supports Division (DDSD), PED- IDEA 619 as part of the Early Learning Governance Team, to assist with resources and outreach for persons with a disability that may need child care.
    Source(s): U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 2.1.2-1 and 2.1.2-2: Outreach to Families with Limited English Proficiency - Strategies the Lead Agency or partners utilize to provide outreach and services to eligible families with a person(s) with a disability. ACF-118 Data Submission Center.
    Consumer Education Website
    How the Lead Agency ensures that its website is consumer-friendly and easily accessible New Mexico CYFD’s consumer education website redesign project has been explicitly geared towards user experience design features of multiple languages, formats to support individuals with disabilities, and plain language usage. In addition, a lot of attention has been placed on making ensuring it is consumer friendly and easily accessible to all of our target audiences. Please see the highlights of this work below.

    Navigation

    Organization of sections is intuitive and geared towards two specific target audiences - Caregivers & Educators and Parents & Families.
    We provide navigation tabs and a link to the homepage from every page on the website.
    Fewer clicks are needed in our updated site to navigate to any set of information. In most cases, desired information can be accessed within three clicks.
    We display a statement of content ownership or management on every page with appropriate logos for LA.
    We provide contact information with address, email, phone number, and a google map under a “Contact Us” page.
    We include a website search function to help users easily locate information to the top right of the homepage under the tab bar.
    404 messaging shows in any link that is broken and a broken link checker tool is used on a weekly basis.
    Attention is paid to multiple user vantage points – target audiences include families, community, service providers (including child care providers). Tab sections are clearly labeled for Caregivers & Educators and Parents & Families.
    We involved our digital communications specialist from the beginning of the redesign project.
    Multiple device use – attention is paid to using a mobile-friendly, responsive design. (We are using WordPress tools).

    Readability

    We avoided jargon. We use short direct sentences using plain language.
    We developed content with a mind toward minimal text and content on each page.
    Consistent and clean format and design across pages.
    Use of culturally appropriate pictures related to content – clean format with alt text for screen readers.
    Readability level – Website is currently at the 9th grade reading level; we are implanting changes to bring most text (excluding regulations and titles) to an 8th grade level. We will implement a website readability calculation tool to ensure the site meets 8th grade Flesch-Kincaid reading level.
    We use consistent text in Arial or Calibri 10-14 pt font for all content.
    All downloadable docs are in PDF format. PDFs are more accessible across devices, embedded tools for ADA compliance.
    We use a Google Languages plug-in – many of our documents are translated directly into Spanish (the primary second language in our state).

    Access to CCR&R

    Web searches now use Google Maps for better geo-locating; address is suggested as text is typed. Distance from address is also now required to better serve our urban and rural populations.
    No login is required for web search.
    Each provider listing on the search contains info about type of care, quality, ages served, hours of operation, environment, experience with special needs, etc. as well as multiple modes of contact for the program.
    Easily navigable child care web search to access individual Inspection Reports for each provider.
    Information on quality child care is easily accessible for families and programs.
    A statewide Home Visiting program web search is also available on the website.
    Clear links to state’s new online Child Care Assistance application for families.
    Clearly listed statewide referral hotline for referral to child care and many other family and community support services.


    Access to Consumer Information

    Consistency across state and national agencies for consumer education materials and messaging. Site contains consumer ed resources around health and safety, child development, developmental screenings, safe sleep, shaken baby, family engagement, benefits of home visiting and quality care, social and emotional development, product and transportation safety, and much more.
    Site also contains hotlines (state and national) are prominently listed on the sidebar of many of the web pages, including the number for reporting child abuse.
    Resources were reorganized onto one web page with accordion drop downs into clearly labeled categories and subcategories.
    Resource links are labeled in understandable, descriptive language with the link embedded.
    Links to Spanish materials are presented in that language.
    How the website ensures the widest possible access to services for families that speak languages other than English The NM Kids CCR&R website and phone line also has information in Spanish available to parents, providers, and the general public
    How the website ensures the widest possible access to services for persons with disabilities New Mexico CYFD¿s consumer education website redesign project has been explicitly geared towards user experience design features using formats to support wide access for individuals with disabilities. Please see the highlights of this work below.


    NewMexicoKids.org is accessible using a PC, MAC, tablet, or smart phone with internet connection
    Web design is responsive
    Website content automatically adjusts to fit device
    Print option is available on all pages and links
    Feedback is accepted via email or telephone, contact information is easily accessible
    Documents posted are available in multiple formats, including PDF and Word
    All webpages are designed to be viewed in users browser and operating system
    All webpages, documents and links are tested in development prior to being added to the production site
    All staff are informed of website accessibility policies and procedures
    Appropriate staff are trained on policies and procedures to ensure implementation
    Audio and Video files include captions
    Written policy for accessibility is available and accessible
    Content is added to development environment and tested prior to being added to the production site
    Information is readable with Screen Reader
    Website is tested weekly for ADA compliance percentage based on current content and content changes
    Source(s): U.S. Department of Health and Human Services, Administration for Children and Families, Office of Child Care. (2019). Report 2.3.1, 2.3.1, and 2.3.3: Consumer Education Website. ACF-118 Data Submission Center.

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