Success Story: Family-Friendly Subsidy Policies in New Hampshire--ARCHIVED

New Hampshire Department of Health and Human Services (DHHS) takes the goal of family-friendly child care policies seriously.  The child care state administrator partnered with staff of other department family support programs to conduct a thorough review of operations and how they align.  They produced notable family-friendly changes in policy and administration.  The changes also simplified tasks and reduced errors.

A self-assessment site visit in 2012 facilitated by the National Center for Child Care Subsidy Innovation and Accountability brought DHHS partners together. It assisted in fine-tuning the oversight of policy implementation.

DHHS has a single entry point in regional offices and uniform application for child care assistance, SNAP, TANF, and Medicaid eligibility. Families may submit program applications in person, by mail, phone, electronically, or through the State’s NH Easy web portal.

New Hampshire has made a concerted effort to simplify policy, enhance family friendly-processes, and reduce errors. Examples include:

  • extending redeterminations to 12 months for CCDF-only families;
  • expanding coverage for education and training activities;
  • simplifying income calculations;
  • strengthening rules for temporary interruptions in approved activities;
  • eliminating the requirement to document residency of 2 years at same address;
  • employing a “best estimate” approach on income similar to SNAP;
  • changing services authorization and payment rules; and
  • increasing notifications to families.

To learn more about New Hampshire’s child care scholarship program, please see the Family Assistance Manual Item 900 Child Care Services at:

Publication Date: 
February 16, 2014
Resource Type: 
General Information
Archive Status: