Consumer Education Websites: A Guide to Creating a Family-Friendly Experience

This guide offers research-based information that agencies and organizations can use to create or enhance a family-friendly consumer education website. If you are responsible for developing and posting content yourself or supporting staff who do, you can directly apply this information to your work. If your website is managed by others, or if you work with a vendor to develop and post content, you can apply this information to your plans, requests, and quality improvement efforts.

Use this Assessment Tool along with the tips and resources referenced throughout the “Consumer Education Websites: A Guide to Creating a Family-Friendly Experience” to address the unique needs of your website review. This tool is meant to enhance your use of the guide—not as a replacement. We encourage you to review the guide and the assessment tool together.